"CAs management we have been working nearly 1 year with theLoyalMaker platform and thanks to this tool we have optimized our customer’s response time, capturing efficiently and quickly the data in an easy and reliable way without using paper, allowing us to make continuous improvement day-to-day".
Credit and investment Bank
"Good experience because it helped us to see how people evaluate us on topics that we did not have clear, moreover, it helps executives become more engaged with their jobs. We established several indicators to keep improving the attention according to the survey. For example the branch was not well evaluated and we have made many changes in that. Today the branch is very different from two years ago.".
"What I can highlight from the platform or the service provided by you during these six months is the following: ✔ The Customer facility to answer questions quickly through the faces images according to the experience they have had with the service. It is simple and friendly. ✔ Aesthetically the Tottem and device (Tablet)are impeccable and modern. ✔ Regarding the reports, as they are created daily you can keep better track of what is happening with the service you are evaluating. ✔ Monthly reports allow the analysis of the responses to evaluate the success or failure of the service in a timely manner. Therefore, you can see the improvementareas and make decisions to correct them."
Restate your business opportunity, partnerships or any kind of idea that contribution in the Customer Experience Improvement .